Thank you for using Zuitte. This privacy notice explains how Zuitte collects, uses, processes, discloses, retains, and protects personal information i) when we provide Services to you; and ii) when we process personal information at your instruction that may be included as part of the Content which you view, upload, download or otherwise appears on our Services.
When this privacy notice refers to “Zuitte”, “us”, “we” or “our”, it refers to Zuitte.
Zuitte is committed to protecting the privacy of all individuals who:
We call the Website, the Applications, the Platforms together the “Services“.
To make this notice easier to read, any applicable Zuitte terms of service are referred to as the “Terms”. If you see an undefined term in this Privacy Notice, it has the same definition as in our Terms.
Zuitte offers a suite of social media management tools. Our Services, among other things, enable you to bring together your social media accounts for easy access and management through a single online portal. Zuitte helps its users manage social media campaigns, marketing and advertising; engaging audiences; scheduling and publishing messages; and analyzing their results. When you link your existing social media accounts to your Zuitte account, you can choose to instantly collect, process, share and access Social Network content via your Zuitte account. Our Services also enable an ecosystem where you can choose to purchase or connect your Zuitte Account to a series of third-party services (a “Third-Party App”).
Personal information is information relating to an identified or identifiable natural person. An identifiable natural person is an individual that can be identified, directly or indirectly, be referenced to an identifier such as: a name, an identification number, specific location data, an online identifier, or other attributes specific to that natural person.
Personal information does not include information that has been anonymized or aggregated in such a way that it can no longer be used to identify a specific natural person, whether on its own or in combination with other information.
The personal information that we collect falls into two broad categories: Account Data and Content.
Account data (“Account Data”) is personal information you provide us, or that we collect from you and your devices in connection with your access to and use of our Services (such as when you provide us information to register for an account, or information we collect about your browser when you connect to one of our Services, etc.). In legal terms, we collect and use this Account Data as a data controller.
There are two general categories of Account Data we collect in order to provide you with the Services.
The content which you upload, download, or view on our Services (defined as “Content” in our Terms) may, but does not necessarily, contain personal information. When we refer to “Content” in this notice, we mean the personal information in Content that we process. We only process Content at your direction. In legal terms, we act as data processors for the personal information included in the Content. Our obligations and commitments as it relates to our processing of Content on behalf of our users is outlined in the section below called Content – Zuitte as a Data Processor
We use, store, and process Account Data as a data controller to provide, understand, improve and develop our Services, keep our Services safe and to comply with our legal obligations. More particularly, we use it to:
Identify our users
We use Account Data to identify you when you login to your account.
We use Account Data to enable us to operate the Services and provide them to you, including to:
Improve and optimize our Services
We use Account Data to:
Keep our Services safe.
We use Account Data to verify accounts and activity, maintain the integrity of our Services, and to keep the Services safe and secure.
Our legal basis for collecting and using Account Data as a data controller will depend on the the specific context in which we collect it. However, as a data controller, we will collect personal information from you where:
In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person.
Where we rely on your consent to process Account Data, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.
If we ask you to provide Account Data to comply with a legal requirement we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interest which are not already described in this notice, we will make clear to you at the relevant time what those legitimate interests are.
As a user, you may update or correct most of your Account Data by logging in to your account to edit your profile or organization record. To make a request to have Account Data returned to you, removed, or to make additional corrections, please cancel your services with Zuitte and email our privacy team. Requests to access, correct, or remove your information will be handled within thirty (30) days and may be subject to a fee as permitted by applicable law.
Depending on where you reside, you may have the right to exercise additional rights available to you under applicable laws with regards to the personal information Zuitte holds about you as a data controller, including:
If you would like to exercise such rights, please contact us. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.
You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
You, as a Zuitte user, control how Content is generated, requested, submitted or published and processed on our Services. When you use our Services, you may view, create, and analyze Content which will ultimately be published on the various Social Networks. You can also choose to access and/or link your Zuitte account to a wide range of Third-Party Apps including to apps that are available in our App and Resources Directory. When you link these Third-Party Apps to your Zuitte account, you allow those Third-Party apps to access and process Content. The Content that flows through our Services may include personal information of all types, including but not limited to the following categories:
As the user, you are the data controller of your Content and we are the data processor for such Content. Where we process Content, we do so at your direction and on your behalf in accordance with the instructions you give us through the Services. When you connect your social media accounts through our Services, we only access, process, and use the Content to provide our Services subject to the Terms and the various terms and conditions imposed by the Social Networks. We may, in limited circumstances process Content for the purposes of improving the Services and functionalities users ask for as part of their Zuitte experience.
If you are using the Services by invitation of a Zuitte customer, whether that customer is your employer, another organization, or an individual, that customer determines its own policies regarding storage, access, modification, deletion, sharing, and retention of Content, which may apply to your use of the Services. Please check with the customer about the policies and settings it has in place.
Third-Party Apps and Social Networks
Access, correction, and deletion of Content
You should be aware that Zuitte acts as a conduit between you and the various Social Networks and Third-Party Apps. In several instances, the Content published via Zuitte will not be in Zuitte’s custody, and any Content that has been shared by you through any Social Networks or Third-Party Apps via the Services may continue to be available to third parties and the public at large, as this Content is now under the control of the operators of the Social Networks and/or the Third-Party Apps.
An individual who seeks access to, or who seeks to correct or, amend inaccuracies in, or delete Content stored or processed by us on behalf of a user should direct his/her query to the Zuitte user (the data controller) or to the Social Networks or Third-Party App developer. Upon receipt of a request from one of our users for us to remove the data, we will respond to their request within thirty (30) days. Please note however that we may need to retain certain information on our systems for as long as you maintain an account for our Services, for record keeping purposes, to comply with our legal obligations, to resolve disputes, enforce our Terms, orr as required or authorized by applicable law. Please refer How Long We Keep Personal Information section below for further detail.
For our users with a principal location in the EEA or otherwise subject to the General Data Protection Regulation (GDPR)
Under EU law, Zuitte is a data processor of Content generated, requested or published via Social Networks. We process this Content in accordance with the instructions of our users. Because our users control how their Content is collected and used by them, our users are, in legal terms, the controllers of the Content that they process through our Services and are responsible for complying with applicable data protection laws, including the GDPR.
To facilitate the lawful processing of your Content through the Services, Zuitte users by default aggree to the Zuitte GDPR Data Processing Rules stated here. This Data Processing agrement implements the GDPR’s Article 28 terms for processors and also incorporates the European Commission’s Standard Contractual Clauses (processors) of 2010 (also known as “model processor clauses” or “SCC 2010”) to facilitate the lawful transfer of Content that contains personal information from the EU to outside of the EU, where necessary and as required.
Except as provided in this privacy notice, Zuitte does not share any personal information gathered via the Services with third parties. We may however share Account Data or Content under the following circumstances:
We retain your Account Data for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, or enforcing our Terms.
We retain Content for as long as needed to provide the Services, or until you ask us to delete it pursuant to the Terms. We retain and use this Content as necessary to comply with our legal obligations, resolve disputes, and enforce the Terms.
Please note that certain personal information may need to be retained by Zuitte for a period of time following the cancellation of your account where this is necessary for our legitimate business purposes or required or authorized by applicable law. Our specific retention periods for personal information are documented in our internal retention policies and any applicable retention schedules that we maintain as required by applicable law.
After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner, according to our data retention and deletion policies.
Zuitte follows industry best practices to protect personal information from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Account Data and Content we collect, use, process and store, and the current state of technology.
By using any of the Services, or submitting or collecting any personal information via the Services, you authorize Zuitte and its authorized service partners to use and process Content and Account Data (including any personal information) in these countries.
Processing of Content
When we receive or access data from our various Social Networks, we do so at your request and within each Social Network’s terms and conditions. As our user, you ultimately decide which Social Networks or Third-Party Apps you want our Services to connect with and which Social Networks and/or Third-Party Apps you want to share your data with. We process your Content, at your instruction, acting as a conduit between you and the Social Networks that you connect to our Services.
You may opt out of marketing communications sent by Zuitte by managing your email preferences or by following the unsubscribe instructions included in each marketing email.
We may use Account Data to customize advertising that we direct to you, utilizing third parties. The Network Advertising Initiative has developed a tool that may help you understand which third parties have currently enabled cookies for your browser and opt-out of those cookies.
Our Services are not intended for use by children and should only be accessed by individuals of at least 18 years old.
Changes to this Privacy Notice
Zuitte reserves the right to make changes to its privacy notice at any time. Innovation in software happens quickly and laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. If we do make changes to the privacy notice, we will post them to this page, so we encourage you to stay informed by checking back here periodically.
Zuitte is headquartered in the Gold Coast, QLD, Australia. You can contact our Privacy Team via email at [email protected]
Or via mail:
Zuitte Privacy Team
PO BOX 159
Varsity Lakes, QLD
Our website address is: https://zuitte.com.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
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Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.